All products except books can be exchanged within 7 days of receiving the order, except in the following cases:
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
In only such cases as given above, we will replace the item at no extra cost.
If the product bought on Needkart.com comes with a free gift, you will have to return it along with the product you have raised return request for
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation. The email address for all such communication is firstname.lastname@example.org
Return Policy: Any item ordered from Needkart.co.in cannot be returned. It is only possible to exchange the item as per the above Exchange/Replacement Policy. Books cannot be exchanged
Cases of unavailability of products or a service problem:
Shipping Merchandise to Needkart for Replacement/Exchange: Needkart has tie-ups with logistic partners who work specifically on reverse logistics. A customer can contact us on email@example.com and our customer support team will initiate a reverse pick-up for you. Alternatively, a customer can also ship us the merchandise via courier or insured parcel post for tracking purposes. Needkart.co.in does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs
Products for exchange or replacement must be sent to the below address
Greater Kailash Part-I,
New Delhi – 110048
Items Damaged in Shipping:
Needkart.com is not responsible for items lost or damaged in shipping. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging, and call us immediately at +91 8588852891 or mail us at firstname.lastname@example.org. We will contact the Courier Company on your behalf and file an insurance claim. Once the courier company has approved and paid the claim to Needkart, we will forward the applicable amount to you (Note: Original insurance cost is not refundable).
An email notification will be sent once the return has been processed.